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Questions about a product, a delivery window, a return, an account, or privacy? Send the details to our support team and we will route the request to the right next step.
Vividly custom is operated by Grand Smooth Global LLC, 1373 Columbus Ave, Burlingame, CA 94010, United States. Email support@vividlycustom.com or call +1 650-642-1571 for order, shipping, product, return, account, or privacy questions.
For an order question, include the order number and the email used at checkout. For a damaged or incorrect product, include clear photos of the item and packaging. For a fit question, include the product name, your usual fit, and the silhouette you prefer.
For delivery questions, include the latest tracking details when available. For a return, contact support before sending merchandise so we can review the order and provide the correct instructions.
