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Storefront
This plain-English policy explains how Grand Smooth Global LLC handles information connected with Vividly custom, including shopping, checkout, support, delivery, and advertising measurement.
Vividly custom is operated by Grand Smooth Global LLC, 1373 Columbus Ave, Burlingame, CA 94010, United States. This policy applies to information collected through the storefront, checkout, customer support channels, and related order communications.
Depending on how you use the storefront, you may provide contact information, billing and shipping addresses, order details, account details, return information, messages sent to support, and payment-related information. Payment card details are handled through the payment flow and payment providers; Vividly custom does not need to retain raw card security values to provide an order.
The storefront may receive browser, device, approximate location derived from an IP address, pages viewed, referral, and interaction information needed to operate, secure, measure, and improve the shopping experience.
We use information to operate the storefront, process orders, provide support, prevent fraud, fulfill and deliver products, communicate about orders, meet legal obligations, resolve disputes, enforce agreements, and measure Google Ads campaigns. We may share information appropriate to those purposes with Stripe and PayPal for payment services, DHL for delivery, and Google Ads for advertising measurement when those technologies are used.
We retain information only as reasonably necessary for the purposes described here, legal obligations, dispute resolution, security, and agreement enforcement. We use reasonable operational safeguards, but no internet transmission or storage system can be guaranteed to be completely secure.
The storefront is not directed to children who cannot make purchases or provide information with appropriate permission. We may update this policy when our services or information practices change; the visible last-updated date identifies the current version. For privacy questions, contact support@vividlycustom.com, call +1 650-642-1571, or write to the address above.
