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We accept eligible returns requested within 30 days of delivery. Contact support first so we can confirm eligibility, record the issue, and give you the correct return instructions for your order.
Email support@vividlycustom.com or call +1 650-642-1571 within 30 days of delivery. Include your order number, the email used at checkout, the item you want to return, and a short explanation of the issue. For a damaged, misprinted, or incorrect item, include clear photos.
Returned items should be unworn, unwashed, and free from avoidable damage. Because print-on-demand items are prepared for a specific order, support reviews each request against the order record and the condition of the item.
If your item arrives damaged, has a print or production issue, or does not match what you ordered, contact us promptly. We may request photos and order details before offering the most appropriate resolution.
Our support team can answer questions about return eligibility, replacement timing, and refund status. Return instructions are provided after review; this policy does not promise a self-service label, drop-off option, free return, exchange, or refund timing.
